Gaining More Confidence in AI: Introducing the Agentforce Testing Center

Introducing Salesforce’s Agentforce Testing Center, a tool designed to test and enhance the reliability of AI agents before deployment. We discuss the limitations of traditional testing methods, setting up a new test, and lessons we’ve learned from using it in our first Agentforce deployments to ensure our client’s AI agents are optimized for accuracy.

Dynamic Revenue Orchestration: Tackling Complex Orders in Revenue Cloud+

With the introduction of Revenue Cloud + (previously known as Revenue Lifecycle Management or RLM), we are seeing tons of new features coming to the Salesforce ecosystem. One of the new features we think will make a huge impact is the Dynamic Revenue Orchestrator. Salesforce’s Dynamic Revenue Orchestrator (or DRO for short) is panning out […]

When OOTB Falls Short: Lane Four’s Approach to Custom Stripe Integrations

Stripe has established itself as a go-to platform for payment processing; we’ve used it, we’ve implemented it, and we’ve recommended it countless times. Its ability to handle many type of transactions and integrate with various systems makes it an excellent and widely popular choice for many businesses across different industries. However, as with many other […]

Service Cloud Voice: Unifying Voice, Digital Channels, and CRM Data in Real-Time

With the digital capabilities of today, customers expect seamless, reliable support more than ever—whether they have a question, need help resolving an issue, or are following up on a previous case. To meet these expectations, businesses need more than just great service; they need the right tools to empower their sales and support teams to […]

Countdown to Agentforce World Tour 2024: Why Lane Four’s Booth is a Must-Visit!

The excitement is building as we prepare for Agentforce World Tour 2024 to hit Toronto—Salesforce’s newest world tour event that’s already making waves across the industry. The worldwide event kicked off in Europe just over a month ago, with professionals and Trailblazers from across the ecosystem coming together for the first international Agentforce event series, […]