The Lane Four application is a “Marketplace” application as defined by the Salesforce.com MSA, which can be viewed in in its standard form entirety here. More specifically, the Lane Four application is considered a Non-Salesforce application as defined by section 5.2 and operates within the customer’s Salesforce instance.
The Lane Four application will NOT be considered an integrated application as defined in section 5.3 of the above referenced Salesforce MSA. This means no employees, contractors, or agents of Nuvem Inc. will have direct access to the data or information stored within the customers Salesforce application. Further, data and information will never be transmitted via any means to a system or computer server managed by Nuvem Inc. and no computer server or system controlled by Nuvem Inc. will have direct access to the customers computers, networks, or applications which includes but is not limited to Salesforce.com.
The only reason an agent of Nuvem Inc. would gain access to data stored in the customers Salesforce account, is if an authorized user of the customers Salesforce application explicitly provides this access. The effective operation of the Lane Four application does NOT require any agent of Nuvem Inc. to possess API, direct login or any kind of access to the customers data. Further, Nuvem Inc. encourages the customer to never provide this access to an agent of Nuvem Inc. and adhere to its own data access policies.
If an authorized agent of the customer chooses to provide an agent of Nuvem Inc. access to their Salesforce account, the following policies must be adhered to:
At the request of a customer, Nuvem Inc. will add the customer to high security list where the following protocols will be strictly adhered to:
Nuvem inc. is a boutique Toronto-based Salesforce consulting firm with over 150 clients, including publicly traded, high-growth and non-profit organizations. We focus on a managed services approach which integrates us into your team, ensuring the project is well planned, sprints are relevant to business need, and adoption is managed through rapid support.
We specialize in Salesforce and cloud tools, including the following types of activities:
In the course of performing these services Nuvem Inc. will need access to client systems and infrastructure, below are policy and procedures all Nuvem Inc. consultants follow: