You may already have bots in your Salesforce org, but are they actually helping your teams work smarter, faster, and with more confidence? In many organizations, agents are intentionally scoped for simple tasks. Not because the technology can’t do more, but because trust hasn’t caught up yet. Healthy skepticism, risk concerns, and unanswered questions keep many leaders from pushing further.
This was at least true for the last year or so that we’ve been implementing Agentforce and since the first Agentforce World Tour about a year ago. Being in the thick of it all with our clients, seeing AI agents evolve, especially after Dreamforce ‘25, and now with this being the third World Tour event we’re sponsoring in the past year, we’re seeing trust be built and these implementations evolving in real time. How?
At this week’s Agentforce World Tour Toronto 2026, the Lane Four team will be kicking off the new year at our booth sharing a different point of view. One shaped by years of designing, implementing, and scaling Salesforce solutions that actually stick. As a trusted Agentforce implementation partner and event sponsor, we’re focused on how intelligent agents can grow with your business through strategic, multilevel use case mapping that builds trust, adoption, and real ROI over time.
Agents That Go Beyond Basic Tasks
Basic assistants and FAQ bots have their place, but they rarely move the needle on performance. The most successful agents are woven into multiple workflows, grounded in CRM data, and designed to support meaningful operational decisions, helping teams act with confidence. Put simply, they start to work as a teammate as opposed to just an assistant.
Across the organizations we work with, we see a consistent pattern. Agents often start small with low-risk use cases, then evolve into orchestrating multi-step workflows, and eventually become trusted contributors to higher-impact, higher-stakes operations. The difference between agents that stall and agents that scale comes down to thoughtful design, strong process ownership, and an intentional roadmap. That’s exactly the perspective we’ll be unpacking at the booth.
A Phased, Practical Approach You Can Relate To
Rather than thinking in rigid maturity levels, we encourage teams to think in terms of strategic layers. Early agents build confidence by handling targeted tasks. As trust grows, agents expand across workflows, connecting systems, monitoring signals, and supporting proactive actions. Over time, they can play a role in forecasting, cross-functional coordination, and even decision support.
Most organizations never move beyond the first few layers; not because the technology can’t, but because the strategy stops too soon. At Agentforce World Tour, we can share how we’ve been helping companies identify the right next layer for your organization earlier and avoid the common traps that limit adoption and ROI.
See How Agents Can Transform Your Workflows
We’re not there to pitch flashy demos or one-size-fits-all solutions. We’re there to share what we’ve seen actually work: real-world patterns, practical lessons, and proven approaches for building agents that evolve alongside your teams and processes.
Stop by Lane Four’s booth to explore how intelligent agents can move from “nice to have” to mission-critical, and walk away with ideas you can apply immediately.
Which parts of your revenue operations could benefit from an agent that grows with your needs? Stop by our booth and let’s chat.