Quality Assurance (QA) Technician
About Lane Four
Lane Four is growing! We hope you will consider joining our amazing team of heroes!
We offer exciting paths, flexible work arrangements, professional development, and competitive total rewards.
Who We Are
The cornerstones of our Company Culture are:
- Be Real
- Be Human
- Be Curious
- Own It and Do Good Work
What We Believe
The following principles guide our decision making and every move:
- Empowerment
- Mentorship
- Accountability
- Authenticity
How We Have Helped
We are known for delivery solutions that allow for high-growth SaaS companies to optimize critical sales operations processes at scale through our Salesforce consulting services, and our lead–to–account matching and routing tools.
We continue to build our list of clients while also expanding our own consultant, developer, and go-to-market teams.
We are pleased to share that we have placed #222 on the 2020 Report on the Business ranking of Canada’s Top Growing Companies.
We are also certified by Great Place to Work® Canada and were recognized as one of the Best Workplaces in Technology for 2022!
The Opportunity
We’re looking for a Quality Assurance (QA) Technician who will be responsible for ensuring our consulting processes and solutions adhere to company and market standards, organizing end user product feature documentation, performing QA testing, and documenting new features. You will work with the Technical Delivery Manager, Director of Software Development and development team to ensure product features meet customer needs, and provide the marketing team with how-to content.
Day-to-day tasks will be focused on testing newly developed features, writing easy-to-use guides for complex business automation features, and exploring use cases on existing features to update end user documentation.
Responsibilities:
- Develop customer-facing product documentation such as release notes and how-to documentation
- Write test cases for features in development and execute tests
- Document the results of testing, providing feedback to the development team and change request owners
- Write customer communications for product releases highlighting new features and their value to the customer
- Configure product features to capture illustrative screenshots and provide visual content to the Marketing team for end user communications
- Independently run testing scenarios to confirm and document use cases and expected functionality for existing features and edge cases
- Review existing feature documentation to update it according to the current product capabilities, recommend changes to the organization of how-to documentation to improve feature discoverability for customers
What you’ll bring:
- 1-3 years of technical writing, quality assurance, or relevant experience
- Excellent written communication skills with ability to translate complex concepts into concise and simple text
- Methodical approach to testing considering expected use cases and edge cases
- Ability to understand features from a customer’s point of view to create written documentation, visual content, and perform test cases highlighting their interests in each feature
- Time management skills to balance priorities of testing changes in development against creating valuable documentation for new and existing features
What we offer:
- Small team of people who get along and help each other succeed
- Flexible Work Arrangements (Hybrid)
- Our beautiful office is located in downtown Toronto featuring an open work space and snack service
- Relationship-driven company with a strong and diverse customer base
- Benefits: Health Spending & Wellness Account
- Ongoing support of learning initiatives and professional development activities
- Salary: $60,000 – $75,000 based on experience
If this sounds like you, please send your application to careers@lanefour.com!
Does this sound like you?
Please send your application to careers@lanefour.com.
