Quality Assurance (QA) Technician

About Lane Four

Lane Four is growing! We hope you will consider joining our amazing team of heroes!

We offer exciting career paths, flexible work arrangements, professional development, and competitive total rewards.

A Lane Four Team Member embodies…

WHO we are through the cornerstones of our Company Culture

Be Real
Be Human
Be Curious
Own It and Do Good Work, and

WHAT we believe – The following principles guide our decision making and every move we make

Empowerment
Mentorship
Accountability
Authenticity

How We Have Helped

We are known for delivery solutions that allow for high-growth SaaS companies to optimize critical sales operations processes at scale through our Salesforce and HubSpot consulting services.

We continue to build our list of clients while also expanding our own consulting, development and go-to-market teams.

We earned the 33rd spot out of the Top 100 GPTW Best Workplace in Canada (with 100 or less employees). We are also certified by Great Place to Work® Canada and were recognized as one of the Best Workplaces in Technology for 2024!

We are also pleased to share that we have placed #176on the 2023 Report on the Business ranking of Canada’s Top Growing Companies.

The Opportunity

We’re looking for a Quality Assurance (QA) Technician who will be responsible for ensuring our consulting processes and solutions adhere to company and market standards, organizing end user product feature documentation, performing QA testing, and documenting new features. You will work with the Technical Delivery Manager, Director of Software Development and development team to ensure product features meet customer needs, and provide the marketing team with how-to content. Day-to-day tasks will be focused on testing newly developed features, writing easy-to-use guides for complex business automation features, and exploring use cases on existing features to update end user documentation.

Responsibilities:

Develop customer-facing product documentation such as release notes and how-to documentation
Write test cases for features in development and execute tests
Document the results of testing, providing feedback to the development team and change request owners
Write customer communications for product releases highlighting new features and their value to the customer
Configure product features to capture illustrative screenshots and provide visual content to the Marketing team for end user communications
Independently run testing scenarios to confirm and document use cases and expected functionality for existing features and edge cases
Review existing feature documentation to update it according to the current product capabilities, recommend changes to the organization of how-to documentation to improve feature discoverability for customers

What you’ll bring:

1-3 years of technical writing, quality assurance, or relevant experience
Excellent written communication skills with ability to translate complex concepts into concise and simple text
Methodical approach to testing considering expected use cases and edge cases
Ability to understand features from a customer’s point of view to create written documentation, visual content, and perform test cases highlighting their interests in each feature
Time management skills to balance priorities of testing changes in development against creating valuable documentation for new and existing features

What we offer:

Small team of people who get along and help each other succeed
Flexible Work Arrangements (Hybrid)
Our beautiful office is located in downtown Toronto featuring an open work space and snack service
Relationship-driven company with a strong and diverse customer base
Benefits: Health Spending & Wellness Account
Ongoing support of learning initiatives and professional development activities
Salary: $60,000 – $75,000 based on experience

If this sounds like you, please send your application to careers@lanefour.com!

Does this sound like you?

Please send your application to careers@lanefour.com.