Quality Assurance Associate

About Lane Four

Since being named one of the fastest growing companies in Canada by Report on Business, Lane Four has continued to build its impressive list of clients while expanding our own consulting and go-to-market teams. Whether through Lane Four Consulting‘s Salesforce consulting services or Lane Four Highroad‘s matching and routing features, we’re known for delivering solutions that allow high-growth SaaS companies to optimize critical sales operations processes at scale. In 2021, Lane Four is helping clients navigate a post-COVID-19 environment in which automation is even more critical for maintaining revenue growth.

Lane Four Highroad is a fast-growing, B2B SaaS product in the emerging lead-to-account matching and routing software category. It empowers users to automate key workflows to maximize revenue generating activity at scale. Built specifically to meet the demands of high-growth companies, Lane Four Highroad provides the operational engine our customers need to manage high-volume inbound, account-based strategies, and complex sales territories effectively.

We’re known as one of the top 4 specialized vendors in our category, and we’re regularly awarded G2’s High Performer, Best Support, and Highest Adoption badges in our niche software category.

Lane Four boasts a tight-knit team of dedicated and hard working people with a good sense of humor. Achieving results for our customers is what drives us, and it’s what makes us proud to call some very cool companies our customers. We move quickly, learn always, and our fridge is always stocked with LaCroix.

The Opportunity

We’re looking for a QA Associate to become an expert on the Lane Four product, organize end user product feature documentation, perform QA testing, and document new features. You will work with the Head of Product and the development team to ensure product features meet customer needs, and provide the marketing team with how-to content. Day-to-day responsibilities will be focused on testing newly developed features, writing easy-to-use guides for complex business automation features, and exploring use cases on existing features to update end user documentation.

Responsibilities:

  • Work with the product team to learn all product features and different ways they can be used in combination with Salesforce functions
  • Develop customer-facing product documentation such as release notes and how-to documentation
  • Write test cases for features in development and execute tests
  • Track results of testing in Jira, providing feedback to the development team and change request owners
  • Write customer communications for product releases highlighting new features and their value to the customer
  • Configure product features to capture illustrative screenshots and provide visual content to the Marketing team for end user communications
  • Independently run testing scenarios to confirm and document use cases and expected functionality for existing features and edge cases
  • Review existing feature documentation to update it according to the current product capabilities, recommend changes to the organization of how-to documentation to improve feature discoverability for customers

What you’ll bring:

  • 1-3 years of technical writing, quality assurance, or relevant experience
  • Excellent written communication skills with ability to translate complex concepts into concise and simple text
  • Methodical approach to testing considering expected use cases and edge cases
  • Ability to understand features from a customer’s point of view to create written documentation, visual content, and perform test cases highlighting their interests in each feature
  • Time management skills to balance priorities of testing changes in development against creating valuable documentation for new and existing features

What we offer:

  • Small team of people who get along and help each other succeed
  • Flexible work environment in co-working space and/or remote
  • Relationship-driven company with a strong and diverse customer base
  • Ongoing support of learning initiatives and professional development activities

If this sounds like you, please send your application to careers@lanefour.com.

Does this sound like you?

Please send your application to careers@lanefour.com.