Professional Services Operations Coordinator
About Lane Four
Lane Four is growing! We hope you will consider joining our amazing team of heroes!
We offer exciting paths, flexible work arrangements, professional development, and competitive total rewards.
Who We Are
The cornerstones of our Company Culture are:
- Be Real
- Be Human
- Be Curious
- Own It and Do Good Work
What We Believe
The following principles guide our decision making and every move:
- Empowerment
- Mentorship
- Accountability
- Authenticity
How We Have Helped
We are known for delivery solutions that allow for high-growth SaaS companies to optimize critical sales operations processes at scale through our Salesforce consulting services, and our lead–to–account matching and routing tools.
We continue to build our list of clients while also expanding our own consultant, developer, and go-to-market teams.
We are pleased to share that we have placed #222 on the 2020 Report on the Business ranking of Canada’s Top Growing Companies.
We are also certified by Great Place to Work® Canada and were recognized as one of the Best Workplaces in Technology for 2022!
The Opportunity
The Operations Coordinator will work closely with the CEO and the senior leadership team to facilitate success in day-to-day operational activity, ensuring all professional services and client account resources are allocated efficiently and effectively.
Responsibilities:
- Coordinating and confirming client engagements and SOWs
- Creating projects and updating account billing details
- Managing project assignments and budgets
- Monitoring and following-up on weekly approvals and notifications
- Updating client project documentation and activities where and when appropriate
- Managing billing runs, Account Receivables and payments
- Liaise with the Accounting Team on payment entry and account aging data
- Develop and implement operational strategies and objectives
- Develop and maintain operational policies and procedures
- Monitor daily operations, identify areas of improvement, and work closely with CEO and leadership team to implement solutions
- Provide technical assistance to staff with any needs regarding the PSA tool
- Liaise with external vendors and stakeholders when necessary
- Collaborate with other departments to ensure smooth operations
What you’ll bring:
- Exceptional communication, organizational, and problem solving skills
- Experience in a similar role
- Proficiency in systems management and openness to learn new technologies and tools
- Strong attention to detail
- Previous Salesforce end-user or other CRM experience is an asset
- Exceptional communication, organizational, and problem solving skills
- Experience in a similar role
- Attention to detail and ability to coordinate various efforts with multiple parties
- Effective project management skills
- Ability to apply critical thinking to projects
- Proficiency in Microsoft Office and Google Suite
- Bachelor degree or equivalent
What we offer:
- Small team of people who get along and help each other succeed
- Flexible Work Arrangements (Hybrid) – onsite at least 1 to 2 days per week
- Our beautiful office is located in downtown Toronto featuring an open work space and snack service
- Relationship-driven company with a strong and diverse customer base
- Benefits: Traditional Benefits plan, Health Spending & Wellness Account, RRSP matching program
- Ongoing support of learning initiatives and professional development activities
- Competitive total rewards package
Does this sound like you?
Please send your application to careers@lanefour.com.
