Customer Success Manager

About Lane Four

Lane Four is growing! We hope you will consider joining our amazing team of heroes!
 
We offer exciting paths, flexible work arrangements, professional development, and competitive total rewards. 
 
Who We Are
The cornerstones of our Company Culture are:
  • Be Real
  • Be Human
  • Be Curious
  • Own It and Do Good Work
 
What We Believe
The following principles guide our decision making and every move:
  • Empowerment
  • Mentorship
  • Accountability
  • Authenticity
 
How We Have Helped

We are known for delivery solutions that allow for high-growth SaaS companies to optimize critical sales operations processes at scale through our Salesforce consulting services, and our lead–to–account matching and routing tools.

We continue to build our list of clients while also expanding our own consultant, developer, and go-to-market teams.

We are pleased to share that we have placed #222 on the 2020 Report on the Business ranking of Canada’s Top Growing Companies. 

We are also certified by Great Place to Work® Canada!

The Opportunity

Lane Four Highroad is looking for a talented CSM to join our Toronto-based team.

Responsibilities:

• Manage relationships: you will actively manage client relationships to increase adoption, ensure retention, and increase satisfaction
• Advise: you will establish a trusted advisor relationship with your clients and strategically position our solution, driving adoption
• Build: you will build relationships with customers at all levels from end users and individual contributors to Operation teams and Senior Executives
• Infuse enthusiasm: you will ignite a sense of excitement with the client, encouraging adoption and expansion where possible
• Communicate: you will consistently touch base with clients throughout the contract lifecycle, escalating important issues where needed
• Advocate: you will be the single point-of-contact for customers. You will represent the voice of the customer to internal teams
• Manage & report Quarterly Business Review with the customer base and provide feedback to internal teams.

What you’ll bring:

  • Prior experience in managing a large and diverse client group portfolio, with a proven track record of outstanding customer service
  • Gain the trust of those you work with, whether they are internal or external clients
  • Team player and can also thrive in self-managed and independent environments
  • You recognize gaps in process or detail and show initiative to suggest solutions
  • You enjoy customer facing and have a proven record of being a customer advocate
  • Exceptional organizational, presentation, and communication skills
  • You have technical prowess, love to play with technologies and have the ability to quickly grasp complex technical concepts, making them easily understandable to a variety of end users
  • Prior experience working with CRM software such as Salesforce and other technologies

What we offer:

  • Opportunity to make an impact at a growing company
  • Flexible work environment
  • A strong and diverse customer base of exciting SaaS companies
  • Health spending account benefits
  • RRSP program
  • +more

Does this sound like you?

Please send your application to careers@lanefour.com.