Customer Success Manager
About Lane Four
Lane Four is growing! We hope you will consider joining our amazing team of heroes!
We offer exciting career paths, flexible work arrangements, professional development, and competitive total rewards.
A Lane Four Team Member embodies…
WHO we are through the cornerstones of our Company Culture
- Be Real
- Be Human
- Be Curious
- Own It and Do Good Work
WHAT we believe – The following principles guide our decision making and every move we make
- Empowerment
- Mentorship
- Accountability
- Authenticity
How We Have Helped
Lane Four specializes in optimizing and scaling go-to-market operations on Salesforce, HubSpot, and adjacent technologies. We deliver both strategic insights and actionable plans to drive success across critical revenue operations at scale, empowering tech-enabled B2B companies across industries such as high tech/SaaS, financial services and fintech, manufacturing, and digital/media. As we continue to grow our client base, we’re also expanding our consulting, development, and go-to-market teams to better serve their needs.
We’re proud to have earned the 23rd spot on the Top 100 Best Workplaces in Canada (100 or fewer employees) list, and we’re Great Place to Work® Canada certified, having also been recognized as one of the Best Workplaces in Technology for 2026/2027!
Additionally, Lane Four was recognized on the 2025 Report on Business list of Canada’s Top Growing Companies, ranking No. 113 overall and No. 139 within the Consulting category.
The Opportunity
Responsibilities:
• Manage relationships: you will actively manage client relationships to increase adoption, ensure retention, and increase satisfaction
• Advise: you will establish a trusted advisor relationship with your clients and strategically position our solution, driving adoption
• Build: you will build relationships with customers at all levels from end users and individual contributors to Operation teams and Senior Executives
• Infuse enthusiasm: you will ignite a sense of excitement with the client, encouraging adoption and expansion where possible
• Communicate: you will consistently touch base with clients throughout the contract lifecycle, escalating important issues where needed
• Advocate: you will be the single point-of-contact for customers. You will represent the voice of the customer to internal teams
• Manage & report Quarterly Business Review with the customer base and provide feedback to internal teams.
What you’ll bring:
- Prior experience in managing a large and diverse client group portfolio, with a proven track record of outstanding customer service
- Gain the trust of those you work with, whether they are internal or external clients
- Team player and can also thrive in self-managed and independent environments
- You recognize gaps in process or detail and show initiative to suggest solutions
- You enjoy customer facing and have a proven record of being a customer advocate
- Exceptional organizational, presentation, and communication skills
- You have technical prowess, love to play with technologies and have the ability to quickly grasp complex technical concepts, making them easily understandable to a variety of end users
- Prior experience working with CRM software such as Salesforce and other technologies
What we offer:
- Opportunity to make an impact at a growing company
- Flexible work environment
- A strong and diverse customer base of exciting SaaS companies
- Health spending account benefits
- RRSP program
- +more
Does this sound like you?
Please send your application to careers@lanefour.com.