Gaining More Confidence in AI: Introducing the Agentforce Testing Center

Introducing Salesforce’s Agentforce Testing Center, a tool designed to test and enhance the reliability of AI agents before deployment. We discuss the limitations of traditional testing methods, setting up a new test, and lessons we’ve learned from using it in our first Agentforce deployments to ensure our client’s AI agents are optimized for accuracy.

Dynamic Revenue Orchestration: Tackling Complex Orders in Revenue Cloud+

With the introduction of Revenue Cloud + (previously known as Revenue Lifecycle Management or RLM), we are seeing tons of new features coming to the Salesforce ecosystem. One of the new features we think will make a huge impact is the Dynamic Revenue Orchestrator. Salesforce’s Dynamic Revenue Orchestrator (or DRO for short) is panning out […]

Service Cloud Voice: Unifying Voice, Digital Channels, and CRM Data in Real-Time

With the digital capabilities of today, customers expect seamless, reliable support more than ever—whether they have a question, need help resolving an issue, or are following up on a previous case. To meet these expectations, businesses need more than just great service; they need the right tools to empower their sales and support teams to […]

Salesforce Flow Tests: What Are The Limitations?

Explore the key limitations of Salesforce Flow Tests and learn how to improve your automation strategy by navigating common pitfalls. Discover Lane Four and Salesforce’s best practices to enhance testing, maximize Flow performance, and avoid errors in your automations.

Agentforce Has Landed—Let’s Go!

It’s been just over a month since the coveted Dreamforce’24 conference hosted by our friends at Salesforce. That being said, by now we’re sure this isn’t the first blog or article you might have stumbled across buzzing about the long awaited Agentforce.  The wait is over, folks! As of today, Agentforce is officially generally available, […]