Technical Writer/QA Analyst
About Lane Four
Lane Four is a boutique consulting firm with decades of collective experience in the Salesforce community. Since 2013, we’ve helped over 100 high-growth SaaS startups and non-profit organizations work faster and smarter using the power of their Salesforce CRM.
In 2017, we launched our lead routing app on the Salesforce AppExchange. This suite of features simplifies key lead management processes in Salesforce including lead-to-account matching, routing, and round robin assignment. 50+ high-growth startups are currently using our app to boost their account-based strategies, manage rapid growth, and scale Salesforce across their companies.
We’re a tight-knit team of dedicated and hard working people with a good sense of humor. Achieving results for our customers drives us, and it’s also what makes us proud to call some very cool companies our customers. We move quickly, learn always, and our fridge is always stocked with LaCroix.
We’re looking for a Technical Writer/QA Analyst to become an expert on the Lane Four product, organize end user product feature documentation, perform QA testing, and document new features. You will work with the Head of Product and the development team to ensure product features meet customer needs, and provide the marketing team with how-to content.
Day-to-day responsibilities will be focused on testing newly developed features, writing easy-to-use guides for complex business automation features, and exploring use cases on existing features to update end user documentation.
- Work with the product team to learn all product features and different ways they can be used in combination with Salesforce functions
- Develop customer-facing product documentation such as release notes and how-to documentation
- Write test cases for features in development and execute tests
- Track results of testing in Jira, providing feedback to the development team and change request owners
- Write customer communications for product releases highlighting new features and their value to the customer
- Configure product features to capture illustrative screenshots and provide visual content to the Marketing team for end user communications
- Independently run testing scenarios to confirm and document use cases and expected functionality for existing features and edge cases
- Review existing feature documentation to update it according to the current product capabilities, recommend changes to the organization of how-to documentation to improve feature discoverability for customers
What you’ll bring:
- 1-3 years of technical writing, quality assurance, or relevant experience
- Excellent written communication skills with ability to translate complex concepts into concise and simple text
- Methodical approach to testing considering expected use cases and edge cases
- Ability to understand features from a customer’s point of view to create written documentation, visual content, and perform test cases highlighting their interests in each feature
- Time management skills to balance priorities of testing changes in development against creating valuable documentation for new and existing features
What we offer:
- Small team of people who get along and help each other succeed
- Flexible work environment in co-working space and/or remote
- Relationship-driven company with a strong and diverse customer base
- Ongoing support of learning initiatives and professional development activities
If this sounds like you, please send your application to email@example.com.